Services

We Support Our Customers

SUPPORTING SMALL TO MEDIUM SIZED BUSINESSES JUST LIKE YOURS:

Located in Newmarket, Ontario since 1984, Impact Business Systems has provided (and continues to provide) top-notch support for businesses and their networks. Ranging from fewer than 10 to up to more than 100 computer workstations; no job is too big or too small.

We create a professional and friendly relationship with our customers to provide the best customer service possible.

Unlike other computer support companies, as our saying goes, "Other's Promise Their Support, We Support Our Promises!"

In addition to our customer service morals, we will always be up to speed with even the newest technology; you can count on Impact Business Systems for all your business computing needs.

Technical Support

Technical support of your in-house staff on all aspects of computer software and hardware as it relates to typical business applications.
“On-Site Support” where a support specialist is dispatched to your office to assist your staff in resolving technical issues.
“Telephone Support” available where your staff can call our office and speak with a Technical Support Representative.
“Online Internet Support” where your staff may initiate an online support session via the IBS website so a Technical Support Representative may access your computer or network, and attempt to correct technical problems.
“Unattended Remote Support” where our Technical Support representative can access your network to maintain and support your network, at your request.

Services Provided

Dealing with Impact Business Systems provides you with the following services but not limited to:

The Repair/replacement of defective computer related hardware and peripherals.
“On-Site Service” where a service technician is dispatched to your office, and a repair (when possible) is performed at your office.
“Bench Service” where you deliver the defective unit to our office, and when repairs are completed, you are called to pick up the repaired unit.
When repairs require replacement parts, an estimated cost of repair will be submitted for approval to the customer. Upon approval, repairs will be completed as quickly as possible.
“On-Site Service” repairs, where the estimated repair cost is not approved by the Customer, the elapsed On-Site time will be billable.
All replacement parts are covered by the manufacturer’s warranty which varies by product, as well as a “90 Day Labour Warranty” offered by Impact Business Systems.

Skin Control
CSS:
Width:	900px80%98%
Font Size:	11px12px14px
Save Cancel Cancel